Delivery Information

Can items be picked up?
YES, clients can pick up from our warehouse. We are located at 81 Strzelecki Ave, Sunshine West Vic 3020  We are open Mon – Fri from 9am to 5pm. Pick up time are from 6 am to 2 PM

How much does shipping cost?
To calculate your delivery costs, please select your desired products and enter your address/shipping details at Shipping costs are calculated based on the weight and volume of the order and the delivery destination and will re send you a quote accordingly within 24 hours.

Where can we deliver to?
We deliver all our products Australia-wide to commercial addresses only not residentials. Please note that our carriers do not deliver PO BOXES or SELF STORAGE. We accommodate loading dock or ground floor deliveries only.

So please ensure you provide a valid delivery address at checkout. Ensure that the address you have provided is the correct address as naara charcoal will not be held liable for any wrongly provided or mis-typed addresses. Contact us immediately via email at if you have made a mistake with the address and need to update it. We may not be able to assist if you let us know too late.Your items do not require a signature on delivery so please ensure you or someone is present to receive delivery.

When will my order be shipped?
Most products are usually shipped within 24 hours and will be conveniently delivered to your warehouse or business address.

Note: we do not ship any orders between Christmas and New Years each year. Any orders placed during this period will be shipped on the first Monday of normal trade in the new year.

When will I receive my order?
Deliveries take place Monday – Friday during normal business hours of 9am to 5 pm, excluding public holidays.

We estimate that orders being delivered to Sydney, Melbourne, Brisbane take between 1-5 business days, and for Adelaide & Perth between 6-8 business days, and for the rest of Australia between 7-11 business days. Unexpected delays may affect all deliveries, especially during peak delivery periods or festive seasons.

How will my order be delivered?
We use external courier companies  that are both convenient and cost-effective. We are confident that we offer the best value shipping rates in Australia for our product lines. Our couriers offer a door-to-door service, however this does not include taking the items inside, upstairs or in lifts, or handling of packaging. Should you require handling assistance charges will apply.

Commercial Orders
For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us at

Please contact us on or call us on 03 -9303-70-36 if you have any questions.

Last updated 7 July 2023