Haddad Trading Group Pty Ltd, the owner of Naara for Shisha, Naara for BBQ, and Grill 2 Thrill, is an Australian retailer of consumer goods. We are committed to protecting your personal information and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information, your rights, and our obligations. Please take a moment to read this policy, especially if you are interacting with us through our website: www.naaracharcoal.com.au.
1. Collection of Personal Information
We collect personal information in a fair and lawful manner. Whenever practical, we gather this information directly from you. In some cases, we may collect it from third parties or publicly available sources.
You may provide personal information to us when you:
Make inquiries or place orders via our website
Correspond with us in writing or electronically
Participate in customer satisfaction or market research
Engage with any of our services
2. Types of Information We Collect
The personal information we collect may include:
Full name
Postal and billing address
Email address
Phone numbers
Payment details
If you choose not to provide personal information, we may be unable to deliver the products or services you request.
3. How We Use Personal Information
We collect and use your personal information for purposes such as:
Providing goods and services
Managing accounts and processing orders
Communicating with you about orders, invoices, deliveries, returns, and updates
Meeting legal and regulatory requirements
Operating and improving our business
We may also use your information for secondary purposes related to the above, such as:
Marketing our products and services
Product development and customer research
Informing you of changes to our business, offerings, or promotions
Working with third parties involved in delivering or supporting our services
We do not use or disclose your information for any unrelated purpose without your consent.
4. Protection of Your Information
We treat your personal information with the highest level of care. We use physical, technical, and procedural safeguards to protect against unauthorized access, loss, or misuse, including secure storage and proper disposal. We do not collect sensitive information unless required by law or with your explicit consent.
5. Direct Marketing
We may contact you to promote our latest products, services, or special offers. If you no longer wish to receive marketing communications, you can unsubscribe by:
Clicking the unsubscribe link in any marketing email
Emailing us at info@naaracharcoal.com.au with your unsubscribe request
We may track email open rates to improve the relevance of our communications.
6. Cookies and Website Tracking
Our website does not collect personal information unless provided by you. We may log anonymous data such as website visits and traffic patterns to improve our service. This information is used internally or shared in aggregate, non-identifying form.
7. Questions and Complaints
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact our Privacy Officer at info@naaracharcoal.com.au.
You can also contact the Office of the Australian Information Commissioner:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
8. Policy Updates
We may update this Privacy Policy from time to time without notice. The latest version will always be available on our website.
Last updated: 17 June 2025